Terms & Conditions
Pricing and Product Description
We have taken care to provide accurate product images and descriptions for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc. we cannot be held responsible or liable for any differences in colour. Measurements given are approximate and we recommend you contact us for further, more accurate measurements if exact size is a particular issue.
Product Finishes and Quality Checks
We make every effort to accurately describe our products on our website. If an item is described as distressed, shabby, rustic, aged or antique you should expect to see finishes such as, uneven paint, paint chips, crackles, scrapes, and or the original surface pulling through. Many of our items are handmade and hand-finished, so they may have small defects and blemishes, that in our opinion gives each item, its own individual character. It is also natural and to be expected that an item will show evidence of its manufacturing process (including bubbles and ripples in glass), these are not considered to be defects. All items are quality checked prior to packing, and are only sent if we consider them to be in their best possible condition.
Your personal details
When you place your order we require your personal details to process the order. As well as your name, and address details we need a contact telephone and email address so that we can get in touch with you in case there are any problems.
We will only use this information for contacting you in relation to orders or for offers and promotions that we may feel will be of interest to you. We treat this information as confidential and will not disclose, sell or pass it on to any other individuals or companies.
General Terms and Conditions
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
Please ensure that all details you provide to us for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
We accept payment by most major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
We cannot accept Order Forms from customers under the age of eighteen (18) years.
Delivery & Collection
At present we can only send items within the UK (excludes Channel Islands and Isle of Man) . For delivery elsewhere please contact us for a delivery quote.
Option 1 - Small and Light - £3.99. For parcels weighing up to 2kg, and measuring no more than 45x35x8cm. This is sent second class using the Post Office and takes up to 3 days. If your parcels dimensions exceed this size, but it still weighs below 2kg, we send it using My Hermes and this is a 3-5 day service.
Option 2 – Most other parcels £6.99. For parcels that weigh up to 5kg, with a maximum length of 120cm, and a maximum combined volume of 225cm. This is sent using MyHermes and following collection by them from our store its is a 3-5 day service.
Option 3 - Collection Only - free. Select this option if you plan to pay for your items on line, and then visit the shop to pick them up.
Occasionally the cost of postage may exceed the delivery option you have selected, if this is the case we will contact you to let you know the additional amount. You will be given the option to cancel the order if the postage is more than you want to pay. We will try to contact you by email, and if this fails we will try to call you, so please make sure you give us this information when you order.
Once your order has been dispatched you will be sent an email to let you know it is on its way.
Please note: Neither the post office or MyHermes insures items which are ceramic or have any glass content. We wrap these items up extremely well, if you receive them broken this is not our responsibility and will not be eligable for a replacement or a refund. When you order these items it is at your own risk.
Please also note: If items are ordered on the weekend (Saturday, Sunday or Monday) Post Office parcels will be sent the next working day, which for us, is a Tuesday. In general items are sent either the day the order is received or the following day.
Faster Delivery or Signed For
If you would like a faster delivery service or would like you parcel to be signed for please contact us by phone, email or by using the website contact form. We will do our best to accommodate you.
Delivery should take from 3-5 days from the date of collection, however outlying areas such as the Highlands & Islands of Scotland, the IOM & IOW may take slightly longer. Please allow 7 working days from the date of collection before querying a delivery.
The recipient, as long as they have the parcel reference number (the 16 digit barcode printed on the label) & know their postcode, can also track the parcel on www.myhermes.co.uk.
The volume of the parcel is calculated by adding the two shortest dimensions and then multiplying them by two, then adding the length, the total calculation needs to be under 225 cm.
Bulky or Fragile Items
All bulky or fragile items such as furniture and mirrors are collection only. We do offer a delivery service for theses items within a 10 mile radius of the shop in Spalding at a cost of £6. This can be arranged by telephoning us on 01775 719175. Deliveries for bulky or fragile items further afield can be arranged at your expense on request by use of a courier.
We re-cycle and re-use all packing materials where possible.
You are welcome during opening hours to collect your order from the shop. So that we can put your order together please give us 48hrs notice of your visit, by contacting us by phone 01775 719175, using the 'contact us' form on the website or by emailing directly at email@example.com
In the event that you are not satisfied with the Online Service any complaints should be addressed to:
PEARL & RUBY
3 RED LION STREET
Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.